Frequently Asked Questions
Account
I. Registration and Login
How do I register for a shop.wilcon.com.ph account?
There are 3 ways to create an account.
● Using email and password
● Using Facebook connect
● Using Google account
1. Create an Account
A. Using email and password
A.2 Click on the My Account link found at the top right of the website
A.2 Enter your email and password on the fields provided
A.3 Tick the checkbox options
A.4 Click the Create Account button.
B. Using Facebook Connect
B.1 Click on the My Account link found at the top right of the website
B.2 Click on the Connect with Facebook icon inside the registration area
B.3 If you are not yet logged in to your Facebook, login with using your Facebook credentials on the pop-up window that will appear.
B.4 Approve request to connect with Facebook the Wilcon Ecommerce web app.
C. Using Google account
C.1 Click on the My Account link found at the top right of the website
C.2 Click on the Google icon inside the registration area
C.3 If you are not yet logged in to your Google account, login with using your Google credentials on the pop-up window that will appear.
C.4 Approve request to connect with Google the Wilcon Ecommerce web app.
2. Verify Account
2.1 Open your email account used during the registration and check for the activation email. Click on the link or the Activate button to complete your registration."
2.2. Your account is now activated. You may now proceed to shopping online at Wilcon Depot
● Using email and password
● Using Facebook connect
● Using Google account
1. Create an Account
A. Using email and password
A.2 Click on the My Account link found at the top right of the website
A.2 Enter your email and password on the fields provided
A.3 Tick the checkbox options
A.4 Click the Create Account button.
B. Using Facebook Connect
B.1 Click on the My Account link found at the top right of the website
B.2 Click on the Connect with Facebook icon inside the registration area
B.3 If you are not yet logged in to your Facebook, login with using your Facebook credentials on the pop-up window that will appear.
B.4 Approve request to connect with Facebook the Wilcon Ecommerce web app.
C. Using Google account
C.1 Click on the My Account link found at the top right of the website
C.2 Click on the Google icon inside the registration area
C.3 If you are not yet logged in to your Google account, login with using your Google credentials on the pop-up window that will appear.
C.4 Approve request to connect with Google the Wilcon Ecommerce web app.
2. Verify Account
2.1 Open your email account used during the registration and check for the activation email. Click on the link or the Activate button to complete your registration."
2.2. Your account is now activated. You may now proceed to shopping online at Wilcon Depot
II. Account Information
II. Wilcon Loyalty Program
General conditions
1. Loyalty card holder are responsible for informing Wilcon of any changes in relevant personal information such as home address, email address, mobile phone number, last name etc.
2. Loyalty card must be claimed within two (2) years from the date of application. Unclaimed card will be deactivated and cancelled and the customer must qualify and reapply for the issuance of new loyalty card.
2. Loyalty card must be claimed within two (2) years from the date of application. Unclaimed card will be deactivated and cancelled and the customer must qualify and reapply for the issuance of new loyalty card.
How do I apply for a loyalty card?
1. A minimum of a single or accumulated purchase worth ₱ 5,000.00 is required to apply for membership in the program.
2. To get register, the customer must present the receipt/s and valid ID to customer service and provide pertinent details required on the web application form.
3. Customers will receive SMS confirmation containing the Loyalty Account number and validation code which is needed as they register on the Wilcon mobile app registration.
4. Customer must download the Wilcon Loyalty Mobile App available on Play Store or App Store
5. Once registered, customers may earn, access, and redeem Wilcon Loyalty points using the mobile app.
Note: Wilcon employees and agency based personnel are not allowed to avail of this program.
2. To get register, the customer must present the receipt/s and valid ID to customer service and provide pertinent details required on the web application form.
3. Customers will receive SMS confirmation containing the Loyalty Account number and validation code which is needed as they register on the Wilcon mobile app registration.
4. Customer must download the Wilcon Loyalty Mobile App available on Play Store or App Store
5. Once registered, customers may earn, access, and redeem Wilcon Loyalty points using the mobile app.
Note: Wilcon employees and agency based personnel are not allowed to avail of this program.
How do I earn points from my purchases?
1. For every purchase worth ₱ 200 pesos, the customer can earn 1 point.
2. Input customer's loyalty number before checking out to earn points.
3. Loyalty points can be checked and redeemed to any Wilcon branch.
4. Present the loyalty card and enter the pin number to redeem points.
5. Late crediting of points is not allowed.
6. Unconverted and unused points shall be valid for 2 years only; after which, said unconverted and unused points shall be forfeited.
2. Input customer's loyalty number before checking out to earn points.
3. Loyalty points can be checked and redeemed to any Wilcon branch.
4. Present the loyalty card and enter the pin number to redeem points.
5. Late crediting of points is not allowed.
6. Unconverted and unused points shall be valid for 2 years only; after which, said unconverted and unused points shall be forfeited.
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