Can I cancel the item or several items in my order?
Yes, you can cancel an item or several items in your order under the following conditions:
● The item(s) you want to cancel is not yet shipped
● The remaining value after cancellation should still meet the conditions of discount, promotions and/or minimum basket fee
How can I cancel an order?
What if I selected the wrong size or model of an item but have already placed the order?
If you cancel an order, the refund amount will be based on the amount you paid.
If I cancel the order, does the refund include the coupon's discounted amount?
I just canceled my order. When will I get my money back?
In case of cancellations, your refund will be processed within 1-2 business days from submission of the online cancellation form.
We will update you via email once your refund has been initiated. The total time for the refund to be reflected in your account depends on your refund method and issuing bank.
If ever there are Vouchers used on your order, these should be automatically sent back to the "Vouchers" tab under "Manage My Account"