Frequently Asked Questions

There are 3 ways to create an account.
● Using email and password
● Using Facebook connect
● Using Google account

1. Create an Account
A. Using email and password
A.2 Click on the My Account link found at the top right of the website
A.2 Enter your email and password on the fields provided
A.3 Tick the checkbox options
A.4 Click the Create Account button.

B. Using Facebook Connect
B.1 Click on the My Account link found at the top right of the website
B.2 Click on the Connect with Facebook icon inside the registration area
B.3 If you are not yet logged in to your Facebook, login with using your Facebook credentials on the pop-up window that will appear.
B.4 Approve request to connect with Facebook the Wilcon Ecommerce web app.

C. Using Google account
C.1 Click on the My Account link found at the top right of the website
C.2 Click on the Google icon inside the registration area
C.3 If you are not yet logged in to your Google account, login with using your Google credentials on the pop-up window that will appear.
C.4 Approve request to connect with Google the Wilcon Ecommerce web app.

2. Verify Account
2.1 Open your email account used during the registration and check for the activation email. Click on the link or the Activate button to complete your registration."
2.2. Your account is now activated. You may now proceed to shopping online at Wilcon Depot

1. Loyalty card holder are responsible for informing Wilcon of any changes in relevant personal information such as home address, email address, mobile phone number, last name etc.
2. Loyalty card must be claimed within two (2) years from the date of application. Unclaimed card will be deactivated and cancelled and the customer must qualify and reapply for the issuance of new loyalty card.

1. A minimum of a single or accumulated purchase worth ₱ 5,000.00 is required to apply for membership in the program.
2. To get register, the customer must present the receipt/s and valid ID to customer service and provide pertinent details required on the web application form.
3. Customers will receive SMS confirmation containing the Loyalty Account number and validation code which is needed as they register on the Wilcon mobile app registration.
4. Customer must download the Wilcon Loyalty Mobile App available on Play Store or App Store
5. Once registered, customers may earn, access, and redeem Wilcon Loyalty points using the mobile app.
Note: Wilcon employees and agency based personnel are not allowed to avail of this program.

1. For every purchase worth ₱ 200 pesos, the customer can earn 1 point.
2. Input customer's loyalty number before checking out to earn points.
3. Loyalty points can be checked and redeemed to any Wilcon branch.
4. Present the loyalty card and enter the pin number to redeem points.
5. Late crediting of points is not allowed.
6. Unconverted and unused points shall be valid for 2 years only; after which, said unconverted and unused points shall be forfeited.

1. Order will be directed to the nearest Wilcon store.
2. Customer may choose whether to pick up or deliver the items.
3. Hard copy of sales invoice will be given upon delivery / pick up of items.
4. The customer must have a copy of the Sales Invoice including the information of the releasing branch for reference in case of returns and exchange of item.

Yes, you can cancel an item or several items in your order under the following conditions:
● The item(s) you want to cancel is not yet shipped
● The remaining value after cancellation should still meet the conditions of discount, promotions and/or minimum basket fee

If you cancel an order, the refund amount will be based on the amount you paid.

In case of cancellations, your refund will be processed within 1-2 business days from submission of the online cancellation form.

We will update you via email once your refund has been initiated. The total time for the refund to be reflected in your account depends on your refund method and issuing bank.

If ever there are Vouchers used on your order, these should be automatically sent back to the "Vouchers" tab under "Manage My Account"

1. Minimum purchase of ₱ 5,000.00 is required for delivery services.
2. Additional charges may apply depending on the area of delivery.
3. Minimum delivery fee is ₱ 500.00. Gate, road, or parking fees will be shouldered by the customer.

Delivery schedule will be 3 to 5 days after payment confirmation.

After payment confirmation, orders will be processed immediately. Our customer representative shall contact you when orders are ready for pick-up.

If you wish to designate another person to pick-up your order, they must bring:
1. A forwarded copy of your proof of purchase with your written consent, including the full name of the designated person that matches their government-issued photo ID and
2. The government-issued ID of the main customer.
3. It is important that you pick up your purchase no later than 7 days after your selected pick-up date. If you do not pick up your order within this time period your purchase will be reversed (credit card reversal).
4. Please consider the size of your vehicle, as your order may be larger and heavier than expected due to packaging.

1. The returned items MUST CONFORM to the rules below:
a. Returns must STRICTLY only be accepted within 30 days from invoice date.
b. Purchased appliance/s for return or exchange must be done STRICTLY within 7 days from the date of invoice.
c. Returns should be presented with its ORIGINAL INVOICE / RECEIPT and should be done at the SAME STORE, in its ORIGINAL PACKAGING and IN GOOD CONDITION.
d. Items bought as a package should be returned as a package. TILES must be RETURNED PER BOX.
e. Return and replacement of customized items such as cut products, mixed paints and indent orders will NOT BE ACCEPTED.

2. Customer may request for pick up of the items to be returned, however, charges will apply. Pick up charge will be equivalent to delivery charge depending on the location.
Return items for pick-up will have to be schedule and confirm to the customer the pick-up date. Delivery fee must be made prior to pick-up. During pick-up there will be an inspection of items.

If you wish to return an item, submit a return request under My Account> My Orders. We will solve the refund issue within 2 business days.