Returns and Exchange

  1. The returned items MUST CONFORM to the rules below:
    1. Returns must STRICTLY only be accepted within 30 days from invoice date.
    2. Purchased appliance/s for return or exchange must be done STRICTLY within 7 days from the date of invoice.
    3. Returns should be presented with its ORIGINAL INVOICE /RECEIPT and & should be done at the SAME STORE, in its ORIGINAL PACKAGING and IN GOOD CONDITION.
    4. Items bought as a package should be returned as a package. TILES must be RETURNED PER BOX.
    5. Return and replacement of customized items such as cut products, mixed paints and indent orders will NOT BE ACCEPTED
  2. Returned items for Pick-up, please be guided on the following conditions:
    1. Return items for pick-up will have to be scheduled and confirm to the customer the pick-up date.
    2. Minimum pick-up fee is Php500.00 and may vary depends on the pick-up location.
    3. Gate, road, or parking fees will be shouldered by the customer.
    4. Delivery fee must be paid prior to pick-up.
    5. Items for returned are subject for inspection.